Shipping Policy

Thank you for visiting and shopping at Hempura. Following are the terms and conditions that constitute our Shipping Policy.

Where does Hempura ship to?

*order before 3 pm on Weekdays for Same Day Dispatch

UK + Ireland Carrier Service Speed Price Tracked
UK Free Ship >£50 Royal Mail Tracked 48 Signed 2-3 Working Days Free Yes
UK Standard <£50 Royal Mail Tracked 48 Signed 2-3 Working Days 1.99 Yes
UK Priority DPD Parcel Next Day 1 Working Day* 3.98 Yes
EU Carrier Service Speed Price Tracked
Belgium Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
France Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
France Priority DPD Int. Priority Parcel Within 1 week 14.99 Yes
Germany Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Germany Priority DPD Int. Priority Parcel Within 1 week 14.99 Yes
Greece Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Italy Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Italy Priority DPD Int. Priority Parcel Within 1 week 14.99 Yes
Luxembourg Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Netherlands Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Netherlands Priority DPD Int. Priority Parcel Within 1 week 14.99 Yes
Spain Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes
Spain Priority DPD Int. Priority Parcel Within 1 week 14.99 Yes
International Carrier Service Speed Price Tracked
Canada Priority FedEx Int. Priority Parcel Within 1 week 14.99 Yes

Please note: The above list is susceptible to change due to international laws surrounding hemp and cannabis. If you believe CBD is legal in your country within the EU, please Contact Us and we will investigate.

This list does not indicate where CBD is legal.

 


What are Hempura’s order processing times?

  • All customer orders are processed the same day if ordered before 3 pm Monday to Friday.
  • Orders are usually not shipped or delivered on weekends or holidays.

 


Hempura Delivery Information

  • We are obliged to deliver to the address on an item, and not the name.
  • We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost.
  • If you use a public/business location as the delivery address, Hempura is not liable if the parcel is lost after delivery and a signature is present on the tracking.

 


Shipment confirmation & Order tracking

You will receive tracking information once our warehouse has received your order, usually within around 2 hours of payment being received, and again once it has been dispatched. You can even track the progress of your order through the fulfillment center: picking, packing, and dispatch.

 


Customs, Duties and Taxes

Hempura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 


Damages

Hempura cannot be held liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement

Please save all packaging materials and damaged goods before contacting us.

 


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.