Returns Policy

Thank you for visiting and shopping at Hempura. Following are the terms and conditions that constitute our Returns Policy.

 


Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels attached and in the original packaging.

 


Return Process

To return an item, please email customer service via our contact form who will help you with your return. Please note, unless the return is due to an issue with the product or service, we request that you be responsible for any return shipping costs. We strongly recommend you use a tracked form of delivery for the return.

 


Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 


Exceptions

For defective or damaged products, please ensure you take a photo of the packaging, the item and the packing slip before contacting us

 


Questions

If you have any questions concerning our return policy, please contact us

 

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      All products on this website (www.Hempura.shop) are not advertised or sold as medicinal products or for any medicinal purposes. These products are not indended to diagnose, treat, cure or prevent any disease. Use products strictly as advertised on the label. Do not use if pregnant or breastfeeding. You should consult with a physician before using the products or any other supplemental dietary product(s), particularly if you have a serious medical condition or are taking prescription medications.

      Hempura is a trading name of HEMPURA LIMITED, a company registered in England and Wales under company registration number 09276119 with VAT Registration Number GB204982506 - Email: [email protected] | Phone: 0800 302 9442. By using this site you agree to follow the Privacy Policy and Terms & Conditions available on this website.