Returns Policy

Thank you for visiting and shopping at Hempura. Following are the terms and conditions that constitute our Returns Policy.

 


Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags, labels attached and in the original packaging.

 


Return Process

To return an item, please email customer service via our contact form who will help you with your return. Please note, unless the return is due to an issue with the product or service, we request that you be responsible for any return shipping costs. We strongly recommend you use a tracked form of delivery for the return.

 


Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 


Exceptions

For defective or damaged products, please ensure you take a photo of the packaging, the item and the packing slip before contacting us

 


Questions

If you have any questions concerning our return policy, please contact us

 

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