Customer Review Guidelines
Please read the below before writing a review
In order to adhere to government legislation with regard to medicinal products and CBD, we must humbly request that our customers refrain from mentioning any specific medical symptom or health claim in any written review, including things like “sleep” and “mood”. All other copy is accepted, except for the mention of specific symptoms &/or medical conditions.
In the eyes of the law, it is deemed that by allowing a review containing medical claims to remain online we are inadvertently advertising our products as medicinal.
We apologise for any inconvenience and appreciate any frustrations.
Here are the links to leave us a public review:
Interested in understanding why CBD companies cannot allow medical claims, even in their reviews?
The below snippet from the UK government clarifies:
“Testimonials – The use of customer testimonials which also make medicinal claims has been taken into account when classifying products for many years and pre-dates internet sales. Customers now routinely post their own reviews and many sites actively encourage these, primarily so that they can be read by other customers before making a purchase. While the use of testimonials may be acceptable under certain regulatory frameworks, testimonials which make a medical claim or imply a medical purpose, form part of a product’s presentational material. They should not be used as a means to make medicinal claims that would not be permitted elsewhere.”
MHRA Guidance regarding Testimonials Page 59 – “A guide to what is a medicinal product” https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/759581/012__GN8_-_final_2018_combined_doc_Oct.pdf